Help

Mailing Address

MyFairyGardens.com, 170 South River Road, DesPlaines, IL 60016

Wholesale

MyFairyGardens.com does not currently wholesale our products.

Refunds & Returns

Returns are accepted with 30 days upon receipt of arrival of your product. There is no restocking fee, however, all customers are responsible for the return shipping costs and no refunds will be given on any shipping costs incurred. The item(s) must be in original packaging and free from damage. Please include a copy of your packing slip or order number, send using a shipping method that can be tracked and please make sure that you have the necessary insurance on the package, as we cannot refund items that have been broken during transit.

Please let us know about your return by emailing [email protected].

Damages Policy

If your product(s) were damaged during shipping or your order was missing an item, please notify us within 7 days of delivery by emailing [email protected]. We may require a photo of the damaged item(s) for insurance purposes. In most cases you will not be required to return the item if a photo is supplied.

Out of Stock Items

Occasionally a product may become out of stock or back ordered, we will contact you via email to let you know when the product will be available. As soon as it is back in stock, we will ship it straight to you.

Payment Methods

You can pay via PayPal or Visa, MasterCard, Discover or American Express. Our site is secure and uses 128-bit SSL encryption and does not store any credit card numbers on our servers.

Sales Tax

Sales tax will only be charged in Illinois as this is where our warehouse is located.

Shipping

Orders are typically shipped same day or next day and a USPS or FedEx tracking number will be emailed to you via email when product is ready to go out.
Shipping to a country other then the United States, may require you to pay a custom and/or duty fee, we do not collect this.

Track progress of package on these sites:

USPS:  https://tools.usps.com/go/TrackConfirmAction!input.action

FedExhttp://www.fedex.com/us/track/

Privacy Policy

The fairies have no use and will not sell any information that you may enter on myfairygardens.com website, the only information used is your email address and that is only if you subscribed to the email newsletter.